How Do I Claim On My Warranty?

In a warranty-related situation, your first point of contact should be the place of purchase.

If your order was placed online or in-store with another retailer, you will need to go back to them as the first point of contact. The store can pass on the details of the claim to us and we can advise of a suitable solution.

For all purchases made on this Santa Cruz website, please contact our customer care team with your order number and, if possible, some pictures of the issue. We will do everything we can to resolve the issue for you. 

Please Note: We will only accept an item as faulty if there is a manufacturing fault. This does not include decks damaged due to skating errors. 

Email Us